Online Terms and Conditions
This web site is owned and operated by Sunnyside Nursery who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the email address shown below or via our contact form on the contact us page.
Our Contact details
Kilwinning, Ayrshire, Scotland, KA13 7JL, United Kingdom
Phone: 01294 552113
Fax: 01294 550247
Making A Purchase
Making a purchase could not be easier. Just browse our Catalogue, and any item that you wish to buy can be added to your basket by clicking on the "Add to Basket" icon. Please ensure that you have included a message for your card and delivery date details. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.
Please ensure that you order from the correct section, either National (mainland only) or Local, as unfortunately some bulky or fragile orders can only be delivered locally.
We accept credit/debit card payment. All credit card details are encrypted over a secure (SSL) connection. Aternatively, we would be happy to take your order by phone on 01294 552113 or by fax on 01294 550247. Our shop is open between the hours of 9.00am and 5.00pm (GMT).
Shipping And Handling
Prices shown include all delivery charges, both local and national,
We will process your order right away. All orders received before 2pm will be delivered during the next working day. For delivery on a Monday, please order by 2pm the previous Friday. In the event of a lack of availability of certain flowers, we will use the closest available substitute of similar value, unless otherwise specified.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
For orders made from the UK or the European Union, 20% VAT is included in the price. All other orders are VAT free.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
We guarantee your satisfaction.
If you need to reach us, please email us using the email address shown at the top of this page or via our contact form on the contact us page, alternatively, you can call on 01294 552113 (International +44 1294 552113) or fax us on 01294 550247 or write to us at Kilwinning Ayrshire Scotland KA13 7JL United Kingdom
Sunnyside are committed to protecting your privacy and private details.
Disclosure Of Your Information
We (Sunnyside Nursery) do not and will not disclose buyers information to any third parties or store any information for purposes outside the ordering and sales process. We do not collect any personal information from users other than information that is knowingly and voluntarily given during the ordering process or via any email correspondence with us.
All personal and financial details captured during the ordering process are encrypted using SSL security under the control of our payment service provider Worldpay.
Cookies are small information files that we store on your computer for use during the ordering process. This also includes a "Remember Me!" feature that stores contact information only (no card details are ever stored) which quickens the ordering process for future orders. For more information on cookies and how these can be removed by visiting www.aboutcookies.org.uk
After the ordering process has been complete we do not retain any information other than what has been stored in cookies on your own computer or mobile device.
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.